Privacy Policy

HK Social is operated by Hokela Interactive Africa Ltd., registered in Kenya. This policy explains how we handle personal data when you use our website, app, admin portal, ticketing services, event access tools, payment flows, ticket downloads, and related services.

For privacy questions or requests, contact admin@hokela.co.ke.

We collect only the personal data needed to provide, secure, support, and improve HK Social. The exact data depends on how you use the platform.

This may include account details such as your name, email address, phone number, role, organisation, account status, and preferences.

For ticketing and event operations, we may process buyer, attendee, order, ticket, access-scan, refund, and support details, such as ticket type, ticket status, event name, access decision, payment reference, and transaction status.

For security and reliability, we may process limited technical data such as IP address, device type, browser, app version, cookies, session identifiers, logs, crash data, and security events.

We do not intend to store full card numbers or sensitive card authentication data. Payments are handled through authorised payment providers.

We collect data when you create an account, buy or download a ticket, enter attendee details, complete payment, contact support, enter an event using a ticket, or use admin, vendor, scanner, or operator tools.

We may also receive necessary data from event organisers, payment providers, communication providers, access-control operators, vendors, and authorised operational partners.

We use personal data to create and manage accounts, sell and deliver tickets, process payments and refunds, send receipts and service messages, assign tickets to attendees, validate tickets at event entry, and provide support.

We also use it to prevent fraud, duplicate scans, unauthorised resale, payment abuse, and security threats; operate dashboards and reports; debug and improve the platform; and meet legal, tax, accounting, audit, security, and regulatory obligations.

We process personal data where necessary to perform a contract, comply with legal obligations, protect legitimate interests such as fraud prevention and platform security, or where we have consent.

Where accessibility-related or other sensitive information is needed, we collect only what is reasonably necessary to provide support, verify eligibility, prevent misuse, or operate the event safely.

We share personal data only where needed to operate HK Social and the event experience, including with event organisers and venue operators, payment providers, email or SMS providers, hosting and cloud providers, analytics and security tools, ticket scanning teams, vendors involved in event operations, and professional advisers.

We may also share data with regulators, law enforcement, courts, or government bodies where required by law. We do not sell personal data.

We use cookies and similar technologies to keep you signed in, remember preferences, secure the platform, prevent fraud, measure performance, and understand usage.

Where required, we ask for consent before using non-essential cookies. You can control cookies through your browser settings, but some platform features may not work properly if cookies are disabled.

We keep personal data only for as long as reasonably necessary for the purposes in this policy, including ticket validity, event operations, dispute windows, fraud prevention, accounting, tax, legal, audit, and regulatory requirements.

We use reasonable technical and organisational measures to protect personal data, including access controls, authentication, encryption where appropriate, logging, monitoring, role-based permissions, secure download links, and fraud controls.

No system is completely secure. You are responsible for keeping your account credentials confidential.

Subject to applicable law, you may ask to access, correct, export, delete, restrict, or object to certain processing of your personal data. You may also withdraw consent where processing is based on consent.

Email admin@hokela.co.ke to make a request. We may need to verify your identity before responding.

HK Social is not intended for unsupervised use by children. If a child's personal data is required for a ticket or attendee assignment, it must be provided by a parent, guardian, or authorised adult.

If you provide another person's details as an attendee, you confirm that you have permission to do so and that the attendee understands their data may be used for ticket delivery, event access, security, support, and event operations.

Some service providers may process data outside Kenya or outside your country. Where this happens, we take reasonable steps to use appropriate safeguards, including contractual protections, security controls, and compliance checks.

We may update this Privacy Policy from time to time. The updated version will be posted on the platform with a new effective date, and material changes may be communicated through the platform, email, or another appropriate channel.

For privacy requests, complaints, or questions, email admin@hokela.co.ke, call +254 740 746 684, or write to Hokela Interactive Africa Ltd., Wood Avenue, Kilimani, Nairobi.