Delete Your Account or Data

You can ask HK Social to delete your account, personal data, or specific information we hold about you by emailing admin@hokela.co.ke from the email address connected to your account.

If you cannot email from that address, include enough detail for us to verify that you are authorized to make the request.

Tell us whether you want your full account deleted, specific personal data deleted, or a copy/export before deletion.

Include your name, account email, organization or event name if relevant, and any context that helps us locate the data.

For a verified deletion request, we delete or anonymize personal account details such as your name, email address, role, company profile details, support messages tied directly to your identity, and non-essential profile settings.

Where possible, we also remove personal identifiers from event, device, access, wallet, and analytics records so those records no longer identify you.

We may retain limited records when needed for legal, tax, accounting, fraud-prevention, security, dispute-resolution, payment-settlement, chargeback, audit, or regulatory reasons.

Retained records may include transaction references, invoices, settlement logs, consent records, access logs, security events, support history needed to defend or resolve a claim, and records required by payment processors or applicable law.

We may also keep aggregated or de-identified analytics that cannot reasonably be used to identify you.

If your account is connected to an event organizer, vendor, sponsor, or employer workspace, some operational records may belong to that organization and may be retained as business records.

We will remove your personal identifiers where we can, but event-level reports, attendance totals, vendor summaries, and payment reconciliations may remain available to authorized organization users.

We aim to acknowledge deletion requests promptly and complete verified requests within 30 days unless a longer period is needed because of legal, security, payment, or technical requirements.

If we need more time or cannot delete a particular record, we will explain why and tell you what will happen next.

Deleted data may remain in encrypted backups for a limited period until those backups expire or are overwritten. We do not restore deleted personal data from backups except where necessary for security, continuity, legal compliance, or incident recovery.

Once your account is deleted, you may lose access to HK Social services, event tools, tickets, wallet history, reports, and related support history tied to that account.

If you use HK Social again later, you may need to create a new account.